Refund policy
Return & Refund Policy
At Purihold, we want you to feel confident in every purchase. If you're not completely satisfied with your order, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
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Be unused and in the same condition you received it.
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Be returned in its original packaging.
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Include all original accessories and components.
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Be accompanied by your order confirmation or proof of purchase.
To request a return, please contact us at hello@purihold.com.
Once your return request has been reviewed and approved, we'll provide detailed return instructions, including the appropriate return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Do not send returns to any address shown on this website unless instructed by our support team. If your return is approved, we will provide return instructions and the appropriate return address.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at hello@purihold.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and, if applicable, the shipping packaging
After reviewing your claim, we'll work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, altered, or damaged due to misuse or improper care.
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Custom or personalized products.
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Gift cards.
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Final sale or clearance items, where applicable.
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Return Shipping
If you're returning an item because you changed your mind or no longer want it, you are responsible for the cost of return shipping.
If your item arrived damaged, defective, or you received an incorrect product, Purihold will cover the cost of the return or provide another appropriate solution at no additional cost.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you would like a different product or size, we recommend requesting a return (if eligible) and placing a new order.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has entered fulfillment or has shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may request a return in accordance with this policy.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Most refunds are processed within 10 business days, although your bank or payment provider may require additional time to post the refund.
Original shipping charges are non-refundable unless the return is the result of our error, a defective product, or an incorrect item.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@purihold.com.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Email: hello@purihold.com